FAQs

For a secure and seamless payment process, we use Shopify Payments by Shopify. Your payment is protected, ensuring your safety.

To redeem a promo code, simply input it in the "Discount Code" field during the checkout process. Double-check its accuracy before completing your order, as applying it post-checkout may not be an option.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This allows you to follow your order until it arrives at your address. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Please contact us at Support@Traxo.shop. Ensure you provide your email address and order number for faster assistance.

To alter or cancel your order, please reach out to Customer Service at Support@Traxo.shop. We'll do our best to accommodate your request. Please keep in mind that cancellations may not be possible once the item has been shipped. For further details, review our Refund and Return Policy.

If you experience delays or problems receiving your order, please contact the carrier first to confirm the delivery address. Additionally, providing your phone number can help facilitate a carrier claim to locate your package, generally within a week.

After your return is approved, monitor the return tracking number. Once the item has arrived at our facility, we will promptly process your refund within 2-3 business days.

For products requiring assembly, instructions are included with the packaging. If you require further assistance, get in touch with our customer service at Support@Traxo.shop, and we can provide online instructions for your item.